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Mission Bank Online

First Time Access Procedures

Mission Bank works hard to continually add security measures to our online banking services so that our customers have the confidence that their information is being protected. We are proud to deliver the highest level of security for our online banking customers.

These security measures provide levels of protection against fraudulent attacks such as phishing, spoofing, key logging and identity theft. All users are required to select challenge questions and answers, select a unique image and create a personal description for the image that is only known by you. Each time you login, the image will appear to verify to you that you are on the official Mission Bank Online Banking website before entering your password.

The final level of security is the authentication of your computer. Mission Bank has the ability to recognize the computer or computers from which you usually login. If our system detects a suspicious login due to an unfamiliar computer, it will automatically present you with challenge questions that were previously selected.

GETTING STARTED IS EASY! (Note: All fields are required.)

Step 1: Click on the "First Time Access" button on our home page.

Step 2: Read the Agreements and Disclosures and click on the "I Accept" button at the bottom of the page. (Clicking "Cancel" will take you back to our home page.)

Step 3: Enter your account number as the Access ID.

Step 4: Enter the last four digits of your social security number as your Password.

Step 5: Choose the account type from the drop down menu and click submit.

Step 6: Enter your e-mail address (twice).

Step 7: An image from the image library is displayed as the Authentication Image. (This image may be changed after the login process is complete. See instructions below.)

Step 8: Create a personal description (your unique phrase) for the Authentication Pass Phrase. (This phrase may be changed after the login process is complete. See instructions below.)

Step 9: Select your challenge questions (click on the drop down menu to select a question) and then provide your answers.

Step 10: Select whether to register the computer you are using. Only register personal computers that you frequently use and are not available for public use. Then, select NEXT.

The next time you login to Online Banking, the system will recognize you and display the Authentication Image and the Pass Phrase you selected. If the correct image/phrase is NOT displayed, please contact Mission Bank immediately, do not proceed with your login.

Changing Your Authentication Image and/or Challenge Questions and Answers

Once logged in, hover over the "Change Options" button and select "Change Security Data" from the drop down menu.

Change your Authentication Pass Phrase or Challenge Questions and Answers on this screen or click on the "Change Image" link to change the image. There are thousands of images to choose from. Eight images will be displayed at a time. If you see an image you are considering but would like to continue viewing more, click the "remember image" check box, then click on the "more images" button. To select an image for use, click on the image. DO NOT use your browser's back button. To exit without changes, click the "cancel" button.


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